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Privacy Policy

Effective Date: April 1, 2025

Preproo ("we," "us," or "our") operates the website preproo.com and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Service, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using the Service, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

When you create an account or use our Service, we may collect:

  • Full name
  • Email address
  • Phone number
  • Account nickname or display name
  • Payment information (processed by our third-party payment processors)

1.2 Information Collected Automatically

When you access or use our Service, we may automatically collect:

  • Device information (browser type, operating system, device identifiers)
  • Log data (IP address, access times, pages viewed, referring URL)
  • Usage data (features used, content viewed, subscription and purchase history)
  • Download history and access logs
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our Service
  • To process transactions and send related information (confirmations, receipts)
  • To deliver purchased digital materials via download or email
  • To manage your account and subscriptions
  • To communicate with you about products, services, promotions, and events
  • To personalise content and recommendations
  • To detect, prevent, and address fraud, abuse, and technical issues
  • To comply with legal obligations under Australian law

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: We share information with third-party vendors who perform services on our behalf (e.g., payment processing, data hosting, email delivery, analytics).
  • Content Providers: When you purchase materials delivered via email, we may share your name and email address with the content creator solely for the purpose of delivering the purchased materials. Content providers are required to delete this information within 30 days of delivery.
  • Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request, including requests from Australian regulatory bodies.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Service. We may also retain information as necessary to:

  • Comply with legal obligations under Australian law
  • Resolve disputes and enforce agreements
  • Maintain transaction records (up to 5 years for purchase and download history, in line with the Australian Taxation Office record-keeping requirements)
  • Maintain access logs (up to 1 year for security and analytics)

If your account is inactive for more than 12 months, we may move your personal data to a separate database. You may request deletion of your data at any time.

5. Your Rights Under the Australian Privacy Principles

5.1 All Users

In accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you (APP 12)
  • Request correction of inaccurate or outdated information (APP 13)
  • Request deletion of your personal information
  • Know the purposes for which we collect and use your personal information
  • Know the third parties to whom we may disclose your personal information
  • Make a complaint about a breach of the APPs

To exercise these rights, please contact us at support@preproo.com. We will respond within 30 days.

5.2 Privacy Complaints

If you believe we have not handled your personal information in accordance with the Australian Privacy Principles, you may make a complaint to us at support@preproo.com. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain your session and preferences
  • Analyse usage patterns and improve our Service
  • Personalise content and recommendations

You can control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of the Service.

7. Data Security

We implement commercially reasonable technical and organisational measures to protect your personal information, including encryption of data in transit and at rest, access controls, and regular security assessments, in accordance with APP 11. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Cross-Border Data Transfers

Your information may be stored and processed on servers located outside Australia (including the United States). Where we transfer personal information overseas, we take reasonable steps to ensure the recipient handles it in accordance with the Australian Privacy Principles, in compliance with APP 8.

9. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at support@preproo.com so we can delete it.

10. Third-Party Services

Our Service may contain links to or integrations with third-party websites and services (e.g., payment processors, hosting providers). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

  • Hosting: Supabase Inc. (database management and storage)

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Effective Date" above. Your continued use of the Service after such changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights under the Australian Privacy Principles, please contact us:

  • Email: support@preproo.com

For complaints not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.