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Privacy Policy

Effective Date: April 1, 2025 · Last Updated: April 20, 2026

Preproo ("we," "us," or "our") operates preproo.com and related services (collectively, the "Service"). The Service is operated by Solva, the company that owns and runs the Preproo brand; privacy requests and official communications are handled through Solva's business email contact@solvaaa.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Service, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using the Service, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

When you create an account or use our Service, we may collect:

  • Full name
  • Email address
  • Phone number
  • Account nickname or display name
  • Payment information (processed by our third-party payment processors)

1.2 Information from Third-Party Sign-In Providers

When you sign in using a third-party identity provider (such as Google or Apple), we receive a limited set of profile information from that provider, including a unique account identifier, your email address, and — where available — your display name. We do not receive or store your password from these providers. For Apple Sign-In, if you choose to hide your email, we store only the private relay address that Apple provides. You can revoke our access to your third-party account at any time through the provider's own account settings.

1.3 Information Collected Automatically

When you access or use our Service, we may automatically collect:

  • Device information (browser type, operating system, device identifiers)
  • Log data (IP address, access times, pages viewed, referring URL)
  • Usage data (features used, content viewed, subscription and purchase history)
  • Download history and access logs
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our Service
  • To process transactions and send related information (confirmations, receipts)
  • To deliver purchased digital materials via instant download
  • To manage your account and subscriptions
  • To communicate with you about products, services, promotions, and events
  • To personalise content and recommendations
  • To detect, prevent, and address fraud, abuse, and technical issues
  • To comply with legal obligations under Australian law

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: We share information with third-party vendors who perform services on our behalf (e.g., payment processing, data hosting, analytics).
  • Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request, including requests from Australian regulatory bodies.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Service. We may also retain information as necessary to:

  • Comply with legal obligations under Australian law
  • Resolve disputes and enforce agreements
  • Maintain transaction records (up to 5 years for purchase and download history, in line with the Australian Taxation Office record-keeping requirements)
  • Maintain access logs (up to 1 year for security and analytics)

You may request deletion of your data at any time by signing in and going to My Page → Deactivate Account, or by emailing contact@solvaaa.com. Once a deletion request is verified, personal data is removed from our active systems within 30 days, subject to the legal retention periods listed above.

If your account is inactive for more than 12 months, we may move your personal data to a separate database. You may request deletion of your data at any time.

5. Your Rights Under the Australian Privacy Principles

5.1 All Users

In accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you (APP 12)
  • Request correction of inaccurate or outdated information (APP 13)
  • Request deletion of your personal information
  • Know the purposes for which we collect and use your personal information
  • Know the third parties to whom we may disclose your personal information
  • Make a complaint about a breach of the APPs

To exercise these rights, please contact us at contact@solvaaa.com. We will respond within 30 days.

5.2 Privacy Complaints

If you believe we have not handled your personal information in accordance with the Australian Privacy Principles, you may make a complaint to us at contact@solvaaa.com. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

5.3 California Residents (CCPA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of your personal information. We do not sell your personal information. To exercise your CCPA rights, contact us at contact@solvaaa.com.

5.4 European Economic Area Residents (GDPR)

If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR). These include the right to access, rectify, erase, restrict processing, data portability, and the right to object to processing of your personal data. Our lawful basis for processing your data includes contractual necessity (to provide the Service), legitimate interests (analytics, fraud prevention), and consent (marketing communications). To exercise your GDPR rights, contact us at contact@solvaaa.com. You also have the right to lodge a complaint with your local data protection authority.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain your session and preferences
  • Analyse usage patterns and improve our Service
  • Personalise content and recommendations

You can control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of the Service. For more details, see our Cookie Policy.

7. Data Security

We implement commercially reasonable technical and organisational measures to protect your personal information, including encryption of data in transit and at rest, access controls, and regular security assessments, in accordance with APP 11. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Cross-Border Data Transfers

Your information may be stored and processed on servers located outside Australia (including the United States). Where we transfer personal information overseas, we take reasonable steps to ensure the recipient handles it in accordance with the Australian Privacy Principles, in compliance with APP 8.

9. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at contact@solvaaa.com so we can delete it.

10. Third-Party Services

Our Service may contain links to or integrations with third-party websites and services (e.g., payment processors, hosting providers). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

  • Payments: Lemon Squeezy Market Limited (Merchant of Record — payment processing, invoicing, and tax compliance)
  • Hosting: Supabase Inc. (database management and storage)

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Effective Date" above. Your continued use of the Service after such changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights under the Australian Privacy Principles, please contact us:

  • Email: contact@solvaaa.com

For complaints not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.