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Refund Policy

Effective Date: April 1, 2025

Preproo ("we," "us," or "our") is committed to customer satisfaction. This Refund Policy outlines the terms and conditions for refunds on purchases made through preproo.com (the "Service"). By making a purchase, you agree to the terms of this policy. Nothing in this policy limits your rights under the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)).

1. Scope

This Refund Policy applies to the following products and services offered through Preproo:

  1. Library materials (downloadable digital study materials)

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all purchases. If you are not satisfied with your purchase for any reason, you may request a refund within 30 days of the original purchase date. Refund requests after download are also accepted and reviewed case-by-case (see Section 4). To request a refund under this guarantee, please contact us at contact@solvaaa.com with your order number, or use the refund form in your account.

3. Australian Consumer Law — Digital Content

Under the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)), there is no general right to withdraw from a digital content purchase simply because you changed your mind. Beyond your statutory rights, however, we voluntarily offer a 30-day money-back guarantee and will review post-download refund requests case-by-case under Section 4. Consumer guarantees under the ACL apply regardless of this policy; where the ACL provides greater rights, those rights prevail.

4. Library Materials Refunds

Refund requests for library materials are accepted within 30 days of purchase and reviewed case-by-case:

  1. Before download: Full refund available within 30 days of purchase.
  2. After download: Refund requests are still accepted within the 30-day window if you have a legitimate reason — for example, the content does not match its description, the file is corrupted, or you purchased it by mistake. Each request is reviewed by our team, and approval is at our discretion. Routine "changed my mind" refunds after download may be denied.
  3. Duplicate purchases: If you accidentally purchase the same material twice, we will refund the duplicate purchase minus a 10% processing fee.
  4. Defective or incorrect content: If the material you received is materially different from its description, corrupted, or otherwise defective, you are eligible for a full refund regardless of download status.

5. Australian Consumer Law Guarantees

Under the Australian Consumer Law, you are entitled to a remedy if a product or service you purchased does not meet a consumer guarantee. This includes a refund or replacement for major failures, and compensation for any other reasonably foreseeable loss or damage. Nothing in this Refund Policy limits your rights under the Australian Consumer Law.

6. Non-Refundable Situations

Refunds will not be issued in the following cases (except where required by the Australian Consumer Law):

  1. The 30-day refund window has passed.
  2. You were unable to use the Service due to your own actions or negligence (e.g., forgetting login credentials, not meeting system requirements).
  3. You are dissatisfied with the difficulty level or style of the content (content descriptions and previews are available before purchase).
  4. The subscription period has fully elapsed.
  5. Promotional or discounted purchases may have separate refund terms as stated at the time of the promotion.

7. Abuse Prevention

  1. It is your responsibility to check whether you already own a material before purchasing.
  2. Repeated duplicate purchases (3 or more of the same material within 30 days) may be considered system abuse.
  3. If abuse is detected, we reserve the right to deny refund requests, restrict your access to the library, or suspend your account.

8. How to Request a Refund

  1. Go to My Account > Order History, select the order, and click "Request Refund."
  2. We will review your request and notify you of the refund decision within 5 business days.
  3. Approved refunds will be processed to your original payment method within 7 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.
  4. If refund to the original payment method is not possible, we will work with you to arrange an alternative refund method.

9. Chargebacks

We encourage you to contact us to resolve any billing issues before initiating a chargeback with your bank or credit card company. All payments are processed by Lemon Squeezy, our Merchant of Record. Chargebacks initiated without first attempting to resolve the issue with us or Lemon Squeezy may result in suspension of your account.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Purchases made before a policy change will be subject to the policy in effect at the time of purchase.

11. Contact Us

For refund-related questions, please contact us:

  • Email: contact@solvaaa.com